Return Policy for African Tradition

At African Tradition, we strive to ensure our customers are completely satisfied with their purchases. Please read our return policy carefully to understand our practices regarding returns, refunds, and exchanges.

No Returns on Opened Products

Due to the nature of our products, we do not accept returns on any opened or used items. This policy is in place to ensure the safety and quality of our products for all customers.

Handling Broken Products

While we take great care in packaging your order to prevent damage during transit, we do not accept responsibility for any items broken during transportation. If your order arrives with damaged goods, you must resolve this issue directly with the courier service responsible for delivery. We recommend documenting any damage with photographs and contacting the courier as soon as possible to file a claim.

General Return Conditions

1. Unopened Products: If you wish to return an unopened product, please contact our customer service team within 14 days of receiving your order. Returned items must be in their original, unopened condition. Shipping costs for returns are the responsibility of the customer.

2. Return Authorization: All returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. Please note that shipping fees are non-refundable.

How to Initiate a Return

To initiate a return for an unopened product, please follow these steps:

1. Contact our customer service team at info@africantradition.wine to obtain a return authorization.
2. Carefully repackage the item in its original packaging.
3. Ship the item to the address provided by our customer service team. Ensure that you use a trackable shipping method.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing African Tradition. We value your business and look forward to serving you again.